General
Service Included
Parts and labour
Full Contract Period
4 years
Service Availability
24 hours a day / 7 days a week
Details
Service & Support
Extended service agreement - parts and labour - 4 Years - on-site - repair time: 6 hours (distance from customer site - 80 km) - availability: 24 hours a day / Monday-Sunday ¦ Extended service agreement - parts and labour - 4 Years - on-site - repair time: 8 hours (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday ¦ Technical support - remote diagnosis - 4 Years ¦ Product info support - web knowledge base access - 4 Years ¦ New releases update - 4 Years ¦ Technical support - phone consulting - 4 Years - response time: 2 h - availability: 24 hours a day / Monday-Sunday ¦ Defective media retention - 4 Years
Product safety information
Manufacturer information:
HP Deutschland GmbH
Herrenberger Straße 140
Böblingen, Deutschland, 71034
firmen.kunden@hp.com
www.hp.com/de
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German
