FAQ - frequently asked questions

1) How can I order?

Put the desired items in the shopping cart, then click on the shopping cart button in the header area and then checkout. You have the option of registering and ordering as a customer or placing the order as a guest. Please fill in all mandatory fields and then click on "Send customer data". Now select your payment option and carry out the payment. After a successful order you will receive an order confirmation in the last step.  

2) What payment options are there?

You can pay using Paypal, credit cards, EPS, installment purchase via Klarna, purchase on account via Klarna, instant transfer via Klarna, Apple Pay and prepayment transfer.

3) How long does the processing time take?

 The processing time for orders received before 3:30 p.m. will be processed the same day. Orders received after this deadline will be processed until 3:30 p.m. the following working day.

4) With which shipping service provider will my order be sent?

We work with Post AG, UPS, TOF, DPD, GLS and DHL Express. 

5) Who is liable for transport damage?

Don't worry about this. Your order is insured against any damage caused by the shipping service provider, you will not be charged any additional costs for damage caused by the shipping service provider. All items are checked carefully before they are sent out. If you receive an item that is damaged, please save all packaging material, take photographs and send them to us immediately so that we can claim compensation from the courier company. We only accept cases that are reported within 7 days of delivery.

7) What do I do in the event of a warranty claim?

Within 2 months there is the possibility that you can handle any warranty claims directly through our customer service. To do this, contact us using the contact form. After 2 months you can lodge a complaint directly with the manufacturer. 

You can submit a warranty claim using the following links:

  1. AMD - https://www.amd.com/de/support/kb/warranty-information/warranty
  2. Arctic - https://www.arctic.de/support/herstellergarantie/
  3. Asus - https://www.asus.com/de/support/warranty-status-inquiry/
  4. Crucial - https://www.crucial.com/company/warranty
  5. HP - https://support.hp.com/de-de/checkwarranty
  6. Intel - https://support.hp.com/de-de/checkwarranty
  7. Intenso - https://reklamation.intenso-international.de/
  8. Kingston - https://www.kingston.com/de/company/warranty
  9. Lenovo - https://support.lenovo.com/at/de/warrantylookup#/
  10. Logitech - https://www.logitech.com/de-at/tos/limited-hardware-warranty.html
  11. NZXT - https://nzxt.com/legal/nzxt-warranty
  12. Samsung - https://www.samsung.com/at/support/warranty/
  13. SanDisk - https://kb-de.sandisk.com/app/answers/detail/a_id/19850/~/sandisk-einzelhandelprodukt-garantie
  14. Seagate - https://www.seagate.com/gb/en/support/warranty-and-replacements/
  15. Toshiba - https://www.toshiba-storage.com/de/warranty-claims/
  16. Ubiquiti - https://www.ui.com/support/rma/success/
  17. Western Digital - https://support-de.wd.com/app/warrantystatus

8) Can I return my order?

You can return your order within 28 working days and receive a full refund after the goods have been inspected. Please note, however, that in the event of any damage caused by you, you may be charged for the amount that reduces the value of the damage.

9) Can I cancel my order?

You can cancel your order at any time by informing us via the contact form.

10) Can I change my order?

You can change your order before it is shipped.  

11)Can I pay in installments?

In our shop you can pay with Klarna in installments of up to 24 months. It is also possible for you to pay the full amount early.

12) Can I pay on delivery (cash on delivery)?

Orders are only possible in advance.

13) How do I get a discount?

You can make price inquiries at any time via our contact form, these will be checked individually.

14) How can I return my order?


1. Get in touch with us (preferably via the contact form) and tell us the facts.

2. You will receive a return label for the return within 24 hours.

3. In the next step, you pack the goods carefully against external influences so that they cannot be damaged during transport. Please note that any damage caused by improper packaging can be offset against the amount that reduces the value of the damage.

4. Print out the return label we sent you and stick it on the package.

5. Hand in the package to the nearest branch of the shipping service provider free of charge.  

15) When will my money be refunded?

After receipt of the return shipment, the processing time is a maximum of 1 working day. After a successful inspection of your returned goods, the amount will be refunded to you immediately.