FAQ - frequently asked questions

Frequently Asked Questions (FAQ)

1) How can I place an order?

Add the desired items to your shopping cart and then click on the cart icon in the header, followed by “Checkout”. You can either register as a customer or place your order as a guest. Fill in all required fields, select your preferred payment method and complete the order. In the final step, you will receive an order confirmation.

2) Which payment methods are available?

You can pay with PayPal, credit card, EPS, instant bank transfer via Klarna, Klarna invoice, Klarna installment purchase, SEPA bank transfer (prepayment), Apple Pay and Google Pay. Depending on your country, additional local payment methods such as iDEAL, Przelewy24, Trustly, TWINT, BLIK, Satispay and Swish may also be available. All available payment options are clearly displayed during the checkout process.

3) How long does order processing take?

Orders placed on a business day before 3:30 pm are usually processed on the same day. Orders placed after 3:30 pm are processed by the next business day (by 3:30 pm at the latest). Please note that no processing takes place on weekends and public holidays.

4) Which shipping service providers are used for my order?

We work with reliable shipping partners such as Austrian Post, UPS, TOF, DPD, GLS and DHL Express. Depending on the destination, parcel weight and shipping option, we select the most suitable carrier for your order. If available, you will receive tracking information by e-mail.

5) Who is liable for transport damage?

Your order is insured against transport damage – there are no additional costs for you. If your parcel is damaged, please keep all packaging material, take photos of the outside and inside and report the damage to us immediately (no later than 7 days after delivery). We will then handle the damage claim with the shipping service provider and inform you about the next steps.

7) What should I do in case of a warranty claim?

Within the first 2 months after delivery, you can handle a potential warranty case directly via our customer service. Please contact us with a short description of the fault and your order number so that we can review the case. After 2 months, handling is usually carried out directly through the respective manufacturer in accordance with their warranty conditions.

You can submit a warranty claim or check your warranty status via the following links:

AMD – https://www.amd.com/de/support/kb/warranty-information/warranty
Arctic – https://www.arctic.de/support/herstellergarantie/
Asus – https://www.asus.com/de/support/warranty-status-inquiry/
Crucial – https://www.crucial.com/company/warranty
HP – https://support.hp.com/de-de/checkwarranty
Intel – https://supporttickets.intel.com/s/warrantyinfo?language=de
Intenso – https://reklamation.intenso-international.de/
Kingston – https://www.kingston.com/de/company/warranty
Lenovo – https://support.lenovo.com/at/de/warrantylookup#/
Logitech – https://www.logitech.com/de-at/tos/limited-hardware-warranty.html
NZXT – https://nzxt.com/legal/nzxt-warranty
Samsung – https://www.samsung.com/at/support/warranty/
SanDisk – https://kb-de.sandisk.com/app/answers/detail/a_id/19850/~/sandisk-einzelhandelprodukt-garantie
Seagate – https://www.seagate.com/gb/en/support/warranty-and-replacements/
Toshiba – https://www.toshiba-storage.com/de/warranty-claims/
Ubiquiti – https://www.ui.com/support/rma/success/
Western Digital – https://support-de.wd.com/app/warrantystatus
Acer – https://www.acer.com/de-de/support/warranty/standard-warranty
Dell – https://www.dell.com/support/home/de-de?app=warranty
MSI – https://de.msi.com/page/warranty
Gigabyte – https://www.gigabyte.com/Support/Warranty
Corsair – https://help.corsair.com/hc/de/articles/360033067832
TP-Link – https://www.tp-link.com/de/support/replacement-warranty/
Synology – https://kb.synology.com/de-de/DSM/tutorial/How_to_make_warranty_claim_for_Synology_NAS
QNAP – https://www.qnap.com/service/product-warranty/de-de/
iiyama – https://iiyama.com/gb_en/support/

8) Can I return my order?

Yes, you can return your order within 30 days of delivery. After a successful inspection of the returned goods, we will refund the purchase amount – if necessary minus a deduction for loss of value, should there be significant damage caused by improper use or missing accessories. For full details, please refer to our return policy.

9) Can I cancel my order?

You can generally cancel your order as long as it has not yet been shipped. In this case, there are no costs and any payments already made will be refunded. If the order has already been dispatched, please use our return process within 30 days of delivery.

10) Can I change my order?

Order changes are possible as long as your order has not yet been prepared for shipment or shipped. Please contact us as quickly as possible so we can check whether an adjustment is still feasible. If the parcel is already on its way, you can make use of your return rights after delivery and place a new order if required.

11) Can I pay in installments?

Yes, with Klarna installment purchase you can conveniently pay for your order in monthly installments. In general, terms of up to 24 months are possible, depending on Klarna’s assessment and conditions. The exact rates, fees and terms are displayed directly in the Klarna checkout.

12) Can I pay cash on delivery?

No, we currently do not offer payment by cash on delivery. Orders can only be paid in advance or via the online payment methods offered in the shop. This allows us to process your order quickly and securely.

13) How can I get a discount?

For larger order quantities or project inquiries, you are welcome to send us an individual price request via the contact form. In addition, our newsletter and promotions regularly inform you about special offers and discounted products so that you do not miss any attractive deals.

14) How can I return my order?

You can register your return conveniently via your customer account: log in, open the relevant order and select the option “Return item(s)”. Choose the items you wish to return, briefly state the reason for the return and submit your request. You will then usually receive a return label or corresponding instructions, which you can use for the shipment.

Please pack the goods securely for transport and – if possible – in the original packaging. Make sure that all accessories are included so that we can quickly check your return and issue a full refund where appropriate.

15) When will I receive my refund?

As soon as your return has arrived, we usually inspect the goods within a few business days. After a successful inspection, we immediately initiate the refund via the original payment method used. Depending on the payment provider, it may take a few additional days before the amount is visible in your account.