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Withdraw from a contract

As a consumer, you can withdraw from your contract within 14 days without giving any reason. To do so, look up your order below with your order number and email address and follow the steps in the form – you do not need a customer account.

  • Period 14 days
  • No customer account needed
  • You need order number + email address

Service form

Return, withdrawal and service request – provided by Returnless

Form unavailable – alternatives below

The form cannot be loaded right now

No service form is set up on this page. Open the service page – or report your request directly to us.

You can also declare a withdrawal by email or letter – with order number, your name and the items concerned.

Form not loading? To the service page info@geniuzcom.at +43 (0) 2635 20 810

Just ordered? The form may not find very recent orders yet. Try again a little later or write to us.

Right of withdrawal

When the period starts and which exceptions apply – with the model withdrawal form to print.

Read the withdrawal policy